About Radius
About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)
Radius Community Health & Healing (Radius) provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.
Job Description
Various (shift times between 08:00-20:30 Mon-Thurs, 08:00- 17:00 Fri & 08:30-13:00 Saturdays)
Medical Office Assistants (MOAs) are an essential part of the team at Radius. Radius’s medical clinic operates on a team-based model – each clinical team includes nurses, MOAs, physicians, nurse practitioners, and outreach workers. MOAs fulfill vital roles within the clinic structure, with key responsibilities outlined below:
Key Responsibilities
- Clinic Flow Duties
- Operate the clinic’s electronic medical record (MedAccess)
- Check-in patients and update patient information, take vital signs and show patients to treatment rooms
- Schedule, coordinate, and confirm appointments
- Stock and set up treatment rooms as required
- Chaperone appointments as needed
- Coordinate medical documents and records
- Transcribe consult letters, and follow up with consult reports
- Prepare pre-op prep work
- Prepare lab requisitions
- Prepare invoices, scan and mail documents
- Prepare legal invoices and chart transfers
- Be responsible for data collection and compiling statistics
- Coverage for alternate Radius sites
- May include Supervised Consumption Site, Dental Clinic, and Offsite/Outreach locations.
Qualifications
- Completion of recognized Medical Office Assistant certificate program
- Minimum two years of experience in medical clinic operation or equivalent combination of education and experience
Skills and Competencies
- Able to balance numerous demands and conflicting priorities with strong problem-solving skills
- Ability to work cooperatively within a multidisciplinary team
- Ability to demonstrate patience and understanding for those with addictions and behavioural disorders
- Ability to de-escalate clients in crisis
- Strong computer proficiency
- Experience with MedAccess EMR is considered an asset
- Experience with Office365 suite – Word, Excel, PowerPoint, Teams
- Database creation and maintenance
- Proficient typing ability
- Excellent written and verbal communication skills
- Understanding of trauma-informed care
- Must be able to operate within a harm-reduction model of care
Benefits
- Extended health care
- Dental and vision benefits
- Life insurance
- RRSP matching program
- Employee assistance program
- Healthy living fund
- Educational opportunities
- Paid time off
- Casual dress