Career Position

Medical Office Assistant (MOA)

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Job Title:

Medical Office Assistant (MOA)

Reports to:

Clinic Manager

Position type:



Varied Monday-Friday 0800-1600 Saturdays 0830-1300

About Radius

Radius provides interdisciplinary, team-based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs.

Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client-focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Job description

Medical Office Assistants (MOAs) are an essential part of the team at Radius. Radius’s medical clinic operates on a team-based model – each clinical team includes nurses, MOAs, physicians, nurse practitioners, and outreach workers. MOAs fulfill vital roles within the clinic structure, with key responsibilities outlined below:

Key Responsibilities

In collaboration with the healthcare team, MOA’s provide the following services:

  • Clinic Flow Duties
    • Operate the clinic’s electronic medical record (MedAccess)
    • Check-in patients and update patient information, take vital signs and show patients to treatment rooms
    • Schedule, coordinate, and confirm appointments
    • Stock and set up treatment rooms as required
    • Chaperone appointments as needed|
  • Coordinate medical documents and records
    • Transcribe consult letters, and follow up with consult reports
    • Prepare pre-op prep work
    • Prepare lab requisitions
    • Prepare invoices, scan and mail documents
    • Prepare legal invoices and chart transfers
    • Be responsible for data collection and compiling statistics
  • Coverage for alternate Radius sites
    • May include Supervised Consumption Site, Dental Clinic, and Offsite/Outreach locations.


  • Completion of recognized Medical Office Assistant certificate program
  • Minimum two years experience in medical clinic operation or equivalent combination of education and experience

Knowledge / Skills

  • Able to balance numerous demands and conflicting priorities with strong problem-solving skills
  • Ability to work cooperatively within a multidisciplinary team
  • Ability to demonstrate patience and understanding for those with addictions and behavioural disorders
  • Ability to de-escalate clients in crisis
  • Strong computer proficiency
    • Experience with MedAccess EMR is considered an asset
    • Experience with Office365 suite – Word, Excel, PowerPoint, Teams
    • Database creation and maintenance
    • Proficient typing ability
  • Excellent written and verbal communication skills
  • Understanding of trauma-informed care
  • Must be able to operate within a harm-reduction model of care

Apply Now!