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Job Title:

Dental Administrator

Reports to:

Dental Manager

Position type:



Monday - Friday

About Radius

Radius Community Health and Healing provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable people with complex needs. Through primary care and health promotion, Radius Community Health and Healing improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

About Radius Dental Clinic
Radius Community Health and Healing Dental Clinic is a unique clinical practice that prioritizes dental care accessibility for individuals who may not otherwise be able to access, or afford, dental care. Radius offers dental care on a sliding fee schedule based on an individual or family’s income, and prioritizes inclusive, non-judgmental, trauma-informed care. The Dental Clinic provides restorative and preventative care and features associate staff dentists as well as a partnership with University of Alberta dentistry and dental hygiene students.

Job description

The dental receptionist/administration role provides clinical support to the dentistry team. They are a vital team member who is responsible for helping our patient’s access dental care within their financial capabilities.

Key Responsibilities

  • Be proficient with dental software.
  • Check in patients and update their information.
  • Schedule, coordinate and confirm appointments.
  • Answer phones, return messages in a timely manner.
  • Call patients to remind them of their outstanding dental needs.
  • Understanding of dental insurance and the billing process.
  • Collect for treatment and explain billing estimates to patient.
  • Balance day end patient payments, enter daily stats.
  • Management of patient flow throughout the clinic
  • Ensure all referrals are forwarded with the correct documentation, radiographs, pictures.
  • Coordinate medical documents and records.
  • Ensure lab cases have been sent and returned.
  • Ensure the privacy of our patients is protected.
  • Responsible for opening and closing of clinic.
  • Compliance to all relevant Alberta practice standards, including ADA&C standards and infection prevention & control guidelines.


  • Dental clinic experience or dental administration course taken.
  • Mandatory vulnerable sector check and suitable criminal record check

Knowledge / Skills

  • Able to balance numerous demands and conflicting priorities, strong problem-solving skills.
  • Prior experience with Dentrix an asset, as well as Office 365 software suite
  • Be able to work both co-operatively within a multidisciplinary team, and independently in a self-directed and accountable manner.
  • Ability to demonstrate patience and understanding for those with addictions and behavioral disorders.
  • Excellent written and verbal communication skills
  • Has a good understanding of trauma-informed care and must be able to operate within a harm reduction model of care.
  • Knowledge and experience working with diverse and marginalized populations.

Salary: a competitive compensation package commensurate to experience will be provided

Apply Now!